Delivery Timeline

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ย ย Location (เฆ…เฆฌเฆธเงเฆฅเฆพเฆจ)

ย  Delivery Timeline (เฆชเงŒเฆเฆ›เฆพเฆจเง‡เฆฐ เฆธเฆฎเงŸ)

ย  Inside Dhaka
ย  เฆขเฆพเฆ•เฆพเฆฐ เฆฎเฆงเงเฆฏเง‡

ย  1-2 days (After the order is Confirmed)

ย  เงง-เงจ เฆฆเฆฟเฆจ (เฆ…เฆฐเงเฆกเฆพเฆฐ เฆจเฆฟเฆถเงเฆšเฆฟเฆค เฆนเฆฌเฆพเฆฐ เฆชเฆฐ)

ย  Outside Dhaka
ย  เฆขเฆพเฆ•เฆพเงŸ เฆฌเฆพเฆนเฆฟเฆฐเง‡

ย  2-5 days (After the order is Confirmed)
ย  เงจ-เงซ เฆฆเฆฟเฆจ (เฆ…เฆฐเงเฆกเฆพเฆฐ เฆจเฆฟเฆถเงเฆšเฆฟเฆค เฆนเฆฌเฆพเฆฐ เฆชเฆฐ)

Please note that the above delivery timeline is an estimate and may vary depending on factors such as the availability of the products, the shipping address, and any unforeseen circumstances. We will do our best to deliver your order as soon as possible and will keep you informed of any changes to the delivery timeline. Thank you for your patience and understanding.

เฆ…เฆจเงเฆ—เงเฆฐเฆน เฆ•เฆฐเง‡ เฆฎเฆจเง‡ เฆฐเฆพเฆ–เฆฌเง‡เฆจ เฆฏเง‡ เฆ‰เฆชเฆฐเง‡เฆฐ เฆกเง‡เฆฒเฆฟเฆญเฆพเฆฐเฆฟ เฆŸเฆพเฆ‡เฆฎเฆฒเฆพเฆ‡เฆจเฆŸเฆฟ เฆเฆ•เฆŸเฆฟ เฆ…เฆจเงเฆฎเฆพเฆจ เฆเฆฌเฆ‚ เฆชเฆฃเงเฆฏเง‡เฆฐ เฆชเงเฆฐเฆพเฆชเงเฆฏเฆคเฆพ, เฆถเฆฟเฆชเฆฟเฆ‚ เฆ เฆฟเฆ•เฆพเฆจเฆพ เฆเฆฌเฆ‚ เฆ•เง‹เฆจเง‹ เฆ…เฆชเงเฆฐเฆคเงเฆฏเฆพเฆถเฆฟเฆค เฆชเฆฐเฆฟเฆธเงเฆฅเฆฟเฆคเฆฟเฆฐ เฆฎเฆคเง‹ เฆ•เฆพเฆฐเฆฃเง‡เฆฐ เฆ‰เฆชเฆฐ เฆจเฆฟเฆฐเงเฆญเฆฐ เฆ•เฆฐเง‡ เฆชเฆฐเฆฟเฆฌเฆฐเงเฆคเฆฟเฆค เฆนเฆคเง‡ เฆชเฆพเฆฐเง‡เฅค เฆ†เฆฎเฆฐเฆพ เฆฏเฆค เฆคเฆพเฆกเฆผเฆพเฆคเฆพเฆกเฆผเฆฟ เฆธเฆฎเงเฆญเฆฌ เฆ†เฆชเฆจเฆพเฆฐ เฆ…เฆฐเงเฆกเฆพเฆฐ เฆกเง‡เฆฒเฆฟเฆญเฆพเฆฐเฆฟ เฆ•เฆฐเฆพเฆฐ เฆœเฆจเงเฆฏ เฆ†เฆฎเฆพเฆฆเง‡เฆฐ เฆฏเฆฅเฆพเฆธเฆพเฆงเงเฆฏ เฆšเง‡เฆทเงเฆŸเฆพ เฆ•เฆฐเฆฌ เฆเฆฌเฆ‚ เฆกเง‡เฆฒเฆฟเฆญเฆพเฆฐเฆฟ เฆŸเฆพเฆ‡เฆฎเฆฒเฆพเฆ‡เฆจเง‡ เฆฏเง‡เฆ•เง‹เฆจเง‹ เฆชเฆฐเฆฟเฆฌเฆฐเงเฆคเฆจเง‡เฆฐ เฆฌเฆฟเฆทเฆฏเฆผเง‡ เฆ†เฆชเฆจเฆพเฆ•เง‡ เฆ…เฆฌเฆนเฆฟเฆค เฆ•เฆฐเฆฌเฅค เฆ†เฆชเฆจเฆพเฆฐ เฆงเงˆเฆฐเงเฆฏ เฆ“ เฆฌเง‹เฆเฆพเฆฐ เฆœเฆจเงเฆฏ เฆ†เฆชเฆจเฆพเฆ•เง‡ เฆงเฆจเงเฆฏเฆฌเฆพเฆฆเฅค

1. Order the Product and Specify the Delivery Method
เงง. เฆชเฆฃเงเฆฏเฆŸเฆฟ เฆ…เฆฐเงเฆกเฆพเฆฐ เฆ•เฆฐเงเฆจ เฆเฆฌเฆ‚ เฆกเง‡เฆฒเฆฟเฆญเฆพเฆฐเฆฟ เฆชเฆฆเงเฆงเฆคเฆฟ เฆจเฆฟเฆฐเงเฆฆเฆฟเฆทเงเฆŸ เฆ•เฆฐเงเฆจ

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2. You Will Receive an Order Confirmation Message
เงจ. เฆ†เฆชเฆจเฆฟ เฆเฆ•เฆŸเฆฟ เฆ…เฆฐเงเฆกเฆพเฆฐ เฆจเฆฟเฆถเงเฆšเฆฟเฆคเฆ•เฆฐเฆฃ เฆฌเฆพเฆฐเงเฆคเฆพ เฆชเฆพเฆฌเง‡เฆจเงท

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3. Wait for Your Order to Arrive
เงฉ. เฆ†เฆชเฆจเฆพเฆฐ เฆ…เฆฐเงเฆกเฆพเฆฐ เฆ†เฆธเฆพเฆฐ เฆœเฆจเงเฆฏ เฆ…เฆชเง‡เฆ•เงเฆทเฆพ เฆ•เฆฐเงเฆจ

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4. Pick up Your Order at The Checkout Area
เงช. เฆšเง‡เฆ•เฆ†เฆ‰เฆŸ เฆเฆฒเฆพเฆ•เฆพเฆฏเฆผ เฆ†เฆชเฆจเฆพเฆฐ เฆ…เฆฐเงเฆกเฆพเฆฐ เฆจเฆฟเฆจ

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Exchange or Return of Goods
เฆฌเฆฟเฆจเฆฟเฆฎเฆฏเฆผ เฆฌเฆพ เฆชเฆฃเงเฆฏ เฆซเง‡เฆฐเฆค

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

เฆฏเฆฆเฆฟ เฆชเฆฃเงเฆฏเฆŸเฆฟ เฆญเฆพเฆฒ เฆฎเฆพเฆจเง‡เฆฐ เฆนเฆฏเฆผ, เฆ•เงเฆฐเง‡เฆคเฆพเฆฐ เฆ…เฆงเฆฟเฆ•เฆพเฆฐ เฆ†เฆ›เง‡ เฆšเงเฆ•เงเฆคเฆฟเฆŸเฆฟ เฆธเฆฎเงเฆชเฆพเฆฆเฆจเง‡เฆฐ เงงเงช เฆฆเฆฟเฆจเง‡เฆฐ เฆฎเฆงเงเฆฏเง‡ เฆเฆ•เฆŸเฆฟ เฆฆเง‚เฆฐเฆคเงเฆฌเง‡ เฆธเฆฎเฆพเฆชเงเฆค เฆšเงเฆ•เงเฆคเฆฟเฆŸเฆฟ เฆถเง‡เฆท เฆ•เฆฐเฆพเฆฐเฅค

เฆธเฆ‚เฆฐเฆ•เงเฆทเฆฃเง‡เฆฐ เฆœเฆจเงเฆฏ เฆšเงเฆ•เงเฆคเฆฟเฆŸเฆฟ เฆฌเฆพเฆคเฆฟเฆฒ เฆ•เฆฐเฆพเฆฐ เฆ…เฆงเฆฟเฆ•เฆพเฆฐเง‡เฆฐ เฆœเฆจเงเฆฏ, เฆญเง‹เฆ•เงเฆคเฆพเฆ•เง‡ เฆคเฆพเฆฆเง‡เฆฐ เฆ†เฆธเฆฒ เฆ…เฆฌเฆธเงเฆฅเฆพเฆฏเฆผ เฆชเฆฃเงเฆฏเฆ—เงเฆฒเฆฟเฆฐ เฆธเฆ‚เฆฐเฆ•เงเฆทเฆฃ เฆชเฆฐเงเฆฏเฆฌเง‡เฆ•เงเฆทเฆฃ เฆ•เฆฐเฆคเง‡ เฆนเฆฌเง‡เฅค เฆ—เงเฆฐเฆพเฆนเฆ•เง‡เฆฐ เฆ•เง‹เฆจเง‹ เฆฆเง‹เฆท เฆ›เฆพเฆกเฆผเฆพเฆ‡ เฆกเฆฟเฆญเฆพเฆ‡เฆธเฆŸเฆฟ เฆงเงเฆฌเฆ‚เฆธ, เฆ•เงเฆทเฆคเฆฟเฆ—เงเฆฐเฆธเงเฆค เฆฌเฆพ เฆ•เงเฆทเฆคเฆฟเฆ—เงเฆฐเฆธเงเฆค เฆนเฆฒเง‡, เฆ—เงเฆฐเฆพเฆนเฆ• เฆšเงเฆ•เงเฆคเฆฟเฆŸเฆฟ เฆถเง‡เฆท เฆ•เฆฐเฆพเฆฐ เฆธเงเฆฏเง‹เฆ— เฆฅเง‡เฆ•เง‡ เฆฌเฆžเงเฆšเฆฟเฆค เฆนเฆฌเง‡เฆจ เฆจเฆพเฅค เฆฏเฆฆเฆฟ เฆชเฆฃเงเฆฏเฆŸเฆฟ เฆ†เฆจเฆชเงเฆฏเฆพเฆ• เฆ•เฆฐเฆพเฆฐ เฆ•เฆพเฆฐเฆฃเง‡ เฆฌเฆพ เฆเฆฐ เฆ•เฆพเฆฐเงเฆฏเฆ•เฆพเฆฐเฆฟเฆคเฆพ เฆชเฆฐเง€เฆ•เงเฆทเฆพ เฆ•เฆฐเฆพเฆฐ เฆ•เฆพเฆฐเฆฃเง‡ เฆฎเฆพเฆจเฆŸเฆฟ เฆ•เฆฎเง‡ เฆฏเฆพเฆฏเฆผ, เฆคเฆฌเง‡ เฆเฆฐ เฆ…เฆฐเงเฆฅ เฆเฆ‡ เฆจเฆฏเฆผ เฆฏเง‡ เฆญเง‹เฆ•เงเฆคเฆพ เฆ…เฆฐเงเฆฅ เฆซเง‡เฆฐเฆคเง‡เฆฐ เฆœเฆจเงเฆฏ เฆเฆ•เฆŸเฆฟ เฆ…เฆจเงเฆฐเง‹เฆง เฆฒเฆฟเฆ–เฆคเง‡ เฆชเฆพเฆฐเฆฌเง‡เฆจ เฆจเฆพเฅค

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the Malamal.com.bd online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

เฆ•เฆฎเฆชเฆ•เงเฆทเง‡ เฆเฆ•เฆŸเฆฟ เฆ‰เฆชเฆพเฆฆเฆพเฆจ เฆ…เฆจเงเฆชเฆธเงเฆฅเฆฟเฆค เฆฅเฆพเฆ•เฆฒเง‡ เฆชเฆฃเงเฆฏเฆŸเฆฟ เฆซเง‡เฆฐเฆค เฆ—เงƒเฆนเง€เฆค เฆนเฆฏเฆผ เฆจเฆพ:

โ€ข เฆธเฆฎเงเฆชเง‚เฆฐเงเฆฃ เฆธเฆœเงเฆœเฆฟเฆค เฆธเฆฐเฆžเงเฆœเฆพเฆฎเง‡เฆฐ;
โ€ข Malamal.com.bd เฆ…เฆจเฆฒเฆพเฆ‡เฆจ เฆธเงเฆŸเง‹เฆฐเง‡ เฆ•เงเฆฐเฆฏเฆผเง‡เฆฐ เฆธเฆคเงเฆฏเฆคเฆพ เฆชเงเฆฐเฆฎเฆพเฆฃ เฆ•เฆฐเง‡ เฆเฆ•เฆŸเฆฟ เฆฐเฆธเฆฟเฆฆ;
โ€ข เฆ“เฆฏเฆผเฆพเฆฐเง‡เฆจเงเฆŸเฆฟ เฆ•เฆพเฆฐเงเฆก;
โ€ข เฆชเฆฐเฆฟเฆทเง‡เฆฌเฆพ เฆฌเฆฟเฆญเฆพเฆ— เฆฆเงเฆฌเฆพเฆฐเฆพ เฆ†เฆเฆ•เฆพ เฆคเงเฆฐเงเฆŸเฆฟเฆฐ เฆเฆ•เฆŸเฆฟ เฆฌเฆฟเฆฌเฆฐเฆฃ เฆธเฆน เฆคเฆฅเงเฆฏ;

เฆชเฆฃเงเฆฏเง‡เฆฐ เฆœเฆจเงเฆฏ เฆ…เฆฐเงเฆฅ เฆฌเฆฐเงเฆคเฆฎเฆพเฆจ เฆ†เฆ‡เฆจ เฆฆเงเฆฌเฆพเฆฐเฆพ เฆชเงเฆฐเฆคเฆฟเฆทเงเฆ เฆฟเฆค เฆถเฆฐเงเฆคเฆพเฆฌเฆฒเง€เฆฐ เฆฎเฆงเงเฆฏเง‡ เฆซเง‡เฆฐเฆค เฆฆเง‡เฆ“เฆฏเฆผเฆพ เฆนเฆฌเง‡เฅค

FAQs

My order hasn't arrived yet. Where is it?

We understand how important it is for you to receive your order promptly. If your order hasn't arrived yet, please follow these steps to track its status:

1) Check Your Order Confirmation message:
Start by checking the confirmation message you received when you placed your order. This message typically contains a tracking number and a link to the courier's website.

2) Track Your Order:
Use the tracking number provided in your confirmation message to check the current status of your order on the courier's website. This will give you real-time information on the location and estimated delivery time of your order.

3) Allow for Processing Time:
Sometimes, there might be a delay in processing your order before it is shipped. Check the estimated processing time mentioned on the product page or in your order confirmation message/email. If the processing time has passed, and your order is still not shipped, contact our customer support. Normally our order processing time is 30 minutes to 1 day.

4) Check Delivery Address:
Ensure that the delivery address provided during the checkout process is accurate. Sometimes, delays can occur if there are issues with the address or if the courier is unable to locate it.

5) Check for Delivery Attempts:
If the courier was unable to deliver your package, they may have left a delivery attempt notice. You can then follow the instructions on the notice to reschedule delivery or pick up your package.

6) Contact Customer Support:
If you've completed the above steps and still haven't received your order, please contact our customer support team(+8809638212121). Provide them with your order number and any relevant details, so they can investigate the issue and provide you with a solution.

Our goal is to ensure you have a smooth shopping experience, and we apologize for any inconvenience caused by the delay in your order. Rest assured, our customer support team is here to assist you in resolving the issue and getting your order to you as soon as possible.

Do you deliver on public holidays?

Yes, we can deliver on public holidays based on situation.

Do you provide home delivery service?

Yes, We provide home delivery service based on product weight (Maximum - 30KG) by 3pl or own delivery agent.ย 

Is next-day delivery available on all orders?

It is not sure for all conditions. We use 3rd party delivery service for delivering our orders. They might be delay 1-2 days for your order.

Do I need to be there to sign for delivery?

No, there is no need to sign for delivery. Just keep prove like video that you received your package properly.

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